Cashier training checklist for Mrfqy Point of Sales (POS)
Day-one basics, PIN security, refunds, difficult scenarios, speed standards, and manager sign-off before go-live.
A new cashier on a shared tablet can leak margin, mis-handle cash, or slow queues within the first hour. Structured training on Mrfqy Point of Sales (POS) pays back on day one. Use this checklist for seasonal hires in malls, permanent staff in flagship stores, and franchisee teams onboarding before opening.
Day one: login and first sale
Bookmark POS URL — store slug, staff email, PIN entry, open session with float count.
Scan three products, apply quantity, take cash, print receipt, lock PIN.
Void practice sale before open — manager observes.
Locate category tiles and search — no barcode dependency only.
PIN security rules
Never share PIN — even with coworkers; manager resets via admin.
Lock screen leaving counter — bathroom, stock check, phone call.
Report suspicious shoulder surfing in open malls — rotate PIN if compromised.
Logout only at shift end — lock between customers during shift.
Handling refunds and exchanges
Always ask for receipt — lookup by order number if digital.
Partial refund path vs full return — inventory comes back correctly.
Manager PIN above threshold — know who to call on radio.
Never refund to personal wallet — cash drawer only per policy.
Difficult scenarios role-play
Price dispute at counter — call manager, never argue in front of queue.
Card declined — offer cash or hold items 15 minutes — policy card.
Wrong item scanned — void line before payment, not after.
Customer without Arabic — switch receipt language via catalog bilingual titles.
Speed and queue standards
Target: greeting within 5 seconds, scan-to-total under 8 seconds per item fashion, under 5 grocery.
Second cashier call when queue exceeds three customers — mall standard.
Pre-busy hour: verify scanner battery, paper roll, float denominations.
No personal phone on counter — manager stores in back.
Manager sign-off before go-live
Checklist signed: open session, three sales, one refund, close session, float matches.
Cashier knows escalation phone and mall security location.
Uniform and name badge — brand standard separate from POS but affects trust.
Schedule refresher after two weeks — habits slip without reinforcement.
Print this checklist for each hire, run role-plays Friday before Saturday rush, and keep one training register offline. Point of Sales (POS) skills compound when reinforced weekly.
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